Pet Parents FAQ

How to make a private only request?

When creating private request, you will see the screen below. If it is ticked, your private request will also send…

When creating private request, you will see the screen below.


private request 1


If it is ticked, your private request will also send to other Backers.

If it is untick, your private request will only send to your only preferred sitter and other Backers will not receiving it. However, if your preferred sitter did not reply to your private request within 4 hours, you will receive an email about permission to send your request to other Backers.


private request 2


Posted 7 months ago
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How to report a user?

There is no tolerance for objectionable content or abusive users. If necessary, users can make an anonymous report. There are…

There is no tolerance for objectionable content or abusive users. If necessary, users can make an anonymous report. There are 3 ways to report a user:

1) Report through user's listing page.


how to report user 1


2) Report through user's profile.


how to report user 2


3) Report through user's chat room.


how to report user 3


Then you need to submit why are you reporting the user.


how to report user 4


Once your report is submitted. Our trust and safety team will look into it and take any necessary actions.

Posted 8 months ago
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Who can see my moment?

The audience selector lets you choose a specific audience when posting your moment. Your options may include:   Public:When you…

The audience selector lets you choose a specific audience when posting your moment. Your options may include:

 

Public:When you share your moment with Public that means anyone on PetBacker can see it.

Friends Only:This option lets you post your moment to your friends on PetBacker.

Only Me:This option allows you post your moment that is visible only to you. Moments with the audience of Only Me will only appear in your Moment but not your friends' Moment.

Posted 8 months ago
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Get more from PetBacker!

Complete your 5th booking and get a 10% cashback of your 5th booking. It can be used on your future…
Complete your 5th booking and get a 10% cashback of your 5th booking. It can be used on your future booking. You will get 10% cashback for every completed 5th bookings.

Click here to use your voucher!
Posted 1 year ago
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How do I share a moment

PetBacker Moments is our social networking feature that lets you share your pet's funny moments on PetBacker with the community…

PetBacker Moments is our social networking feature that lets you share your pet's funny moments on PetBacker with the community as well as like and comment on those posted by other users. Its a great way to interact with other pet lovers about your pets and theirs. Posting a moment is fun and easy, simply follow the following steps to post your first moment.

1) Download the app if you do not have it yet. You can download it here.

2) Sign in and go to the moments tab. You will find it in the middle of the bottom navigation bar.

3) Tap on the "Share Your Thoughts Or Pets"

4) Tap on the "New Moment or New Story"

 

share moment 1

 

5) Add one or more images or video of your pet and a description of what you are posting and select your audience. Learn more about the audience you may choose on PetBacker here.

 

share moment 2

 

6) Then tap on "Post Moment" below.

7) That's it. You have posted your first moment. You can proceed to post more photos or browse moments by other pet lovers.

 

share moment 4

8) You are encourage to share your moment to your social media such as Facebook. Set your post as Public to let more people to view your cute pets!

 

share moment 5

Posted 1 year ago
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I am not receiving push notifications for new messages (Vivo)

It could be because of the settings that are done on your device. You can change the below settings of…

It could be because of the settings that are done on your device. You can change the below settings of your device in order to receive notifications.


Method 1


Please go the phone's settings, look for 'Battery', click on 'High Background Power Consumption' and then enable 'PetBacker' app to receive the notifications.



OR


Method 2


Step 1:

Enable "Auto-Start" for PetBacker

Step 2:

Go to i manager --> App Manager --> Autostart Manager --> Enable PetBacker App

or

Settings --> More Settings --> Applications --> Autostart --> Enable for "PetBacker"


Step 3:

Click on App Manager


Step 4:

Click on Auto Start Manager


Step 5:

Enable PetBacker


Step 6:

After following the above steps come back to :-

App Manager --> Tap on Uninstallation / Installed App --> PetBacker --> Enable Show Notification

or


Settings --> More Settings --> Application --> PetBacker --> Enable Notification

Posted 1 year ago
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I am not receiving push notifications for new messages (Huawei/Honor)

Step 1: Go to Settings -> Advanced settings -> Battery manager -> Protected apps, then find the app you want…

Step 1: Go to Settings -> Advanced settings -> Battery manager -> Protected apps, then find the app you want to see notifications from (PetBacker app), and protect it. This is "whitelisting" the app so Huawei's overeager software doesn't shut it down for no reason.


Step 2: Go to Settings -> Apps -> advanced -> Ignore battery optimizations, then find the app (PetBacker) and ignore it. Don't be tricked by the misleading wording, "ignoring" the app actually means to let it run, because you're telling the battery optimization function to "ignore" that app.


Step 3: Go to Settings -> Notification panel & status bar -> Notification centre, then find the app (PetBacker), then activate "allow notifications" and also "priority display". You have to activate the priority part too to make sure you get notifications.


Step 4: Go to Settings -> Battery -> App Launch, then find the app (PetBacker), then turn off "Manage automatically" by tapping on the switch to the right of PetBacker .In the pop up menu, enable Auto-launch, Secondary launch, and Run in background options, tap on OK.


Step 5: Restart your phone


Note: If you have Android 8 version of the OS you also need to allow unlimited access to data in the section: Settings -> Apps -> special access -> unlimited data access -> choose PetBacker application and allow it

Posted 1 year ago
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I am not receiving push notifications for new messages (Oppo)

Just follow the four steps and you'll soon be getting notifications as soon as your messages arrive. Step 1: Go…

Just follow the four steps and you'll soon be getting notifications as soon as your messages arrive.


Step 1:

Go to settings --> advanced settings --> battery manager --> protected apps, then find the PetBacker app, and "protect" it. This is essentially "whitelisting" the app, aka telling Oppo, "hey, this app is useful, please don't kill it."

Step 2:

Go to settings --> apps --> advanced --> ignore battery optimizations, then find the PetBacker app and ignore it. Don't be tricked by the misleading wording, "ignoring" the app actually means allowing it to run, because you're telling the battery optimization function to "ignore" that app.

Step 3:

Go to settings --> notification panel & status bar --> notification center, then find the PetBacker app, then activate "allow notifications" and also "priority display". You have to activate the priority part too to make sure you get notifications.

Step 4:

Open the app from which you want to receive notifications, hit the square (aka 'app overview') button on the navigation bar, then pull down on that app to lock it into place. From here on out, even if you're "clearing all apps," the ones you've locked will remain.


You have to complete all four steps to ensure you get full notifications from the PetBacker app.



Posted 2 years ago
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Why I cannot chat freely?

When trying to send messages in chat and you see the screen below, it means that you might have shared…

When trying to send messages in chat and you see the screen below, it means that you might have shared personal contact information before a fully refundable pre-payment for the booking was made.

To restore the functionality to send any message you would like, do make a fully refundable pre-payment for the booking with the Backer.

template chat


This payment will be fully refunded or transferred to any other Backer of your choice if you feel the current one is not suitable after a meet and greet. Tap here to read more about what the benefits are and why it is safer to make a pre-payment before sharing your personal contact information.

Do contact us if you feel our AI system made a mistake.

 

 

You might also be interested in:

Why pay through PetBacker?

Posted 2 years ago
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How do I use a voucher or promo code

(1) To use a voucher look for the promo code button in the booking confirmation screen and tap on it…

(1) To use a voucher look for the promo code button in the booking confirmation screen and tap on it to display the list of vouchers in your account. Select the voucher you wish to use to go back to the booking confirmation screen. The amount will be updated with the discounted value.


how to use voucher


(2) Then proceed with the payment.

Posted 2 years ago
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If my pet is aggressive, is it suitable for a home based pet boarding?

Pet sitters on PetBacker are pet lovers thus when a pet is boarded in their home the pet is not…
Pet sitters on PetBacker are pet lovers thus when a pet is boarded in their home the pet is not left in a cage and sometime even spend the night with the sitter in their own bed. This also means that most of them are also ill equipped to handle an aggressive pet. Always inform the pet sitter if your pet has the potential to be aggressive and if they can handle it. Please do note that should the pet sitter not be informed with agreement before the job starts and your pet turns unacceptably aggressive, the pet sitter may have no choice but to handover the pet to a shelter or caged pet hotel. Any fees that are incurred due to this situation will be the responsibility of the pet owner.
Posted 2 years ago
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How to invite other sitter to a job?

1) Select your request. 2) Tap on View button. 3) Find and choose your pet sitter. 4) Tap on Invite…

1) Select your request.

2) Tap on View button.

3) Find and choose your pet sitter.

4) Tap on Invite Backer button.

How to invite other sitter to a job

Posted 3 years ago
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What if you are late to pick up your pet?

We always advise: For Boarding: Drop-off/Check-in times: after 12.01pm Pick-up/Check-out times: before 11.59am Be considerate to the Pet Host who…

We always advise:

For Boarding:

Drop-off/Check-in times: after 12.01pm

Pick-up/Check-out times: before 11.59am

Be considerate to the Pet Host who might have other jobs to do like dog walking, they might require extra fees to cover their time. You will be charged a fee by Pet Host if you choose to pick-up your pet after 11.59am. We however think a Pet Host should not over charge any Owner for no more than a full night fee for less than 12-hours over time period. They are however pet hosts who are flexible and would not charge you any extra fees. Please discuss with them before making your final payment.
Only Extend and re-Book the Stay on PetBacker to ensure full insurance coverage. For Boarding, our Insurance will only cover your Pet from 12.01pm to 11.59am of the following day if it is not extended on PetBacker.

For Daycare:

Drop-offs and pick-ups for day-care can be made within an 8 hour timeframe. Any pets which are not picked up within this period (8 hours) may be incur additional fees from the pet sitter.
Only Extend and re-Book the Stay on PetBacker to ensure full insurance coverage. For day-care, our Insurance will only cover your Pet for the 8 hours period.

*Booking on PetBacker again will also entitle you to discount vouchers for every 5th stay.

For how to extend or to book a sitter/backer again, please refer to the following link to help you out:

How do I book a sitter again?

Posted 3 years ago
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How do I reset my password

Follow the steps below to get an email to reset the password for your email login. Do note Facebook and…

Follow the steps below to get an email to reset the password for your email login. Do note Facebook and Google logins do not need a password. When you receive the email tap on the link provided to enter a new password.

Reset Password

1. Tap on "Forget Your Password" on the login page

2. Key in your email address

3. Tap on "Send Reset Link"

forget password

 

Then Continue With The Following Steps

4. Be noted that you may need to open your email to reset password

5. Please be noted that the email either will be in inbox or junk mail. Find out more here if you did not receive PetBacker email.

password reset

6. Key in the new password and select reset password

Posted 4 years ago
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How do I rebook/extend booking with a sitter again?

Follow the steps to rebook/extend your ongoing booking: 1) Navigate to the chat room with the booked sitter 3) Tap…

Follow the steps to rebook/extend your ongoing booking:

1) Navigate to the chat room with the booked sitter

3) Tap on "Rebook/Extend Booking"


rebook 1


To rebook again your completed booking:

1) Navigate to the chat room with the booked sitter

3) Tap on "Book Again"


rebook 2


4) Fill in all required fields and submit your Request!


rebook 3

Posted 4 years ago
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How do I change my password?

Change Password 1. Go to "Profile" 2. Select the setting icon button 3. Choose "Change Password"   Then Continue With…

Change Password

1. Go to "Profile"

2. Select the setting icon button

3. Choose "Change Password"

change password

 

Then Continue With The Following Steps

4. Be noted that you may need to open your email to reset password

5. Please be noted that the email either will be in inbox or junk mail. Find out more here if you did not receive PetBacker email.

password reset

6. Key in the new password and select reset password

Posted 4 years ago
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What do I do if my pet gets lost or missing when in the care of the pet service provider.

Report any lost or missing pets to the PetBacker support team immediately within 24 hours of the incident. For jobs that…

Report any lost or missing pets to the PetBacker support team immediately within 24 hours of the incident. For jobs that have been paid and booked with PetBacker, we will sponsor up to $100 in lost pet advertising.

Posted 4 years ago
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How to edit my request?

1. Go to Request 2. Select the request that you want to edit. 3. Select Edit button to start edit…

1. Go to Request

2. Select the request that you want to edit.

3. Select Edit button to start edit your request.

edit request 1

 

4. After finish edit, tab on Submit to save your modification on the request. 

edit request 2

Posted 4 years ago
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How to close a job and review the sitter?

1. Go to Inbox. 2. Select the person that you had hired and the booking that you wish to close.…

1. Go to Inbox.

2. Select the person that you had hired and the booking that you wish to close.

3. Select Review Sitter if the booking is completed.

4. Tab yes if you are sure to complete it and close it.

5. Give a review about the sitter and tab confirm your review.

close booking

Posted 4 years ago
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